Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us Monday to Friday on 01424-754678, 8:00am to 6:30pm
• Use an online form - Engage - this is on our home page and is available Monday to Friday from 6:00am to 10:00am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• Phone us Monday to Friday on 01424-754678, 8:00am to 6:30pm
• Use an online form - Engage - this is on our home page and is available Monday to Friday from 6:00am to 10:00am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

All calls to the surgery will be triaged by the GP before you are allocated an appointment if necessary

Appointments may be made by telephoning 01424 754678

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice. You will never be refused to see a doctor if one is available.

For urgent appointments out of hours please telephone 111 for NHS 111 Service.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book. 

If you cannot keep an appointment, please inform us as soon as possible. Missed appointments waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient. 

All patients have to have an allocated GP, this is not to say you cannot see any other GP. 

Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.