Appointments

To request an urgent appointment for today (Monday to Friday):

• please telephone the surgery within Opening Hours to arrange an Urgent Appointment.

When you get in touch, we will ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We safely help as many patients as we can with urgent same-day needs but high demand can exceed availability some days. When this happens, we may be able to offer you an evening or Saturday appointment locally or signpost you to other appropriate services that can help you quickly.

• Use our  online consultation form (preferred).
• Or call the practice if you cannot go online.

• A GP or trained clinician will review your request.
• They will decide how best to help you based on your needs.

• Receive advice by text, phone or online.
• Be offered a telephone or video consultation.
• Be invited for a face-to-face appointment.
• Be directed to another service (pharmacy, community team, NHS 111).

• Urgent problems can be prioritised quickly.
• You will get the right care without unnecessary delays.
• It helps us manage demand fairly for all patients.

Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.